Terms and Conditions of sale,Shipping Policies, and Communication Preferences
Communication Options.
Email inquiries receive the fastest, most complete responses about products, order status, lead times, availability, and shipping. Social media messengers are rarely monitored for these inquiries; instead, we prefer to use those channels for marketing and to share previews of new products and historical information about the Redline brand and its history in BMX. While we strive to answer E mail communications inside and outside of standard hours (holidays permitting) and during national holidays, most email inquires will be answered within our standard hours of operation - Monday to Friday, 8 AM - 5 PM Pacific Standard Time.
Preorder Options.
We offer and accept preorders on various products to assess demand for specific colors and quantities. The market for Vintage BMX Products is highly specialized, and manufacturing reproduction components to high standards of quality and authenticity requires significant investment in tooling, fixtures, and inventory. We never compromise quality and authenticity by using open molds for a product - our number 1 goals are accuracy, authenticity, and quality. Many of the parts we produce are made in single batches, so we strive to avoid producing colors or specifications that aren't in demand. We assess preorder options and predicted through diligent planning and communication with our factory partners to ensure they are as reliable as possible. We may offer free shipping on preorders, depending on the product.
Preorder payments are refundable, less 5% of the total order value, up until the day of shipping. The 5% non-refundable fee reflects credit card and banking charges, including credit card processing fees, which we cannot recover from the banking system.
Product Returns and Refund Requests.
You may return products within 30 days of purchase for a refund, minus a 5% fee to cover non-recoverable credit card processing charges. We process refunds within 48 hours of receiving the returned goods at our facility. Products must be unused and in their original packaging. If a part has been installed or shows signs of wear, the refund policy does not apply. If you are seeking a refund, pelaase email us at office@redlinevintagebmx.com with detaiuls and we will prvide guidance and an address where to return the item. Please be aware that customers are responsible for return shipping costs.
Overseas Shipping of Bike Packages
We no longer ship bicycle packages outside the United States because of concerns about third-party logistics handling and unpredictable destination costs. These may include additional handling or brokerage fees charged by destination carriers, remote-region delivery charges, import duties, and expenses resulting from product damage during shipping.
Overseas Shipping – Components
Some individual components are available for overseas shipping directly through our web store. If you wish to purchase an item not listed for overseas shipping, please email Redline Vintage for a shipping quote. We prefer email for all order-related communications and do not respond to social media, text messages, or encrypted apps such as WhatsApp and Viber.
Shipping Notification Emails
Because of spam filters, our shipping emails may go to your spam folder. Every time we generate a shipping label, we automatically send a tracking email to the email address used for your order. This process applies to all shipments and is not optional.
If you do not receive a tracking email, check your spam folder for messages from office@redlinevintagebmx.com. Mark these emails as “not junk” or “not spam” to ensure future shipping notifications go to your inbox.
Whie most of our customers are valued, respectful, knowledgable, and deeply committed fans of the Redline brand, and BMX history, we maintain a zero-tolerance policy against any form of abuse, profanity, harassment, discrimination, or intimidation across all physical and digital communication channels. To ensure a safe, respectful, and inclusive environment for our team, we reserve the right to withhold sales, cancel orders, and permanently refuse service to any individual who targets our employees with vulgar language, personal insults, discriminatory remarks, or threatening behavior.